Recent Why SERVPRO Posts

Our Customers Always Come First!

7/30/2021 (Permalink)

Brown background with white letters on paper Thank you for trusting SERVPRO of Southeast Salem with your home and business.

Since 1967, SERVPRO has been dedicated to keeping our customers happy.  SERVPRO of Southeast Salem is proud to be able to carry on this tradition.  Our mission is to leave each job, large or small with our customers being 100% satisfied.

SERVPRO is invested in the local community and making sure our neighbors are taking care of quickly and efficiently and in constant contact every step of the way.  Using a customer centric approach in every customer interaction is how we ensure satisfaction.  We know there is not a one size fits all answer for any situation.  For this reason we help to find an individualized solution that meets the needs of your unique circumstances.   

We are proud to be a service you know and trust. 

Our Knowledge and Experience is Key!

7/30/2021 (Permalink)

Light bulb with blue background If you would like to know what we do, don't hesitate to call.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC, (Institute of Inspection Cleaning and Restoration Certification), industry certifications, and continuing education classes. This self-paced program includes; Crew Training, Fire Restoration, Water Restoration and Carpet and Upholstery Cleaning. Certification is awarded after successful completion of course materials and an examination.

When it comes to voluntary training the SERVPRO program is designed to be an ongoing, self-paced coaching series for a franchise's employees. E-learnings, such as video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect ensures each of our locations is trained through this 15-day hands-on course which is the foundation of the SERVPRO success. Rest assured, our staff is equipped with the knowledge to restore your property. 

Lastly, SERVPRO of Southeast Salem offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation

Honesty and Integrity

7/30/2021 (Permalink)

white sign with words with blue background Always here to help!

As a trusted leader in the restoration industry, SERVPRO of Southeast Salem understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life and home or business. Our goal is to help minimize this interruption so you can get back to living your life.

At SERVPRO of Southeast Salem, we are dedicated to restoring your property to "Like it never even happened." As a locally owned and operated company, providing our friends and neighbors with the best possible customer service is our business.

We are proud to serve our local communities; Portland, Mt. Scott, Lents, Hawthorne, Woodstock, Sellwood, Westmoreland, Eastmoreland, Brentwood-Darlington and Brooklyn.

In addition, SERVPRO can help manage the insurance paperwork and process for you.

WE ARE HERE FOR YOU!

7/30/2021 (Permalink)

Blue letters with white background No mater the time or day of the week, SERVPRO is always here to help!

Flooding and water emergencies don't wait for regular business hours and neither do we. SERVPRO of Southeast Salem provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

In many cleaning and restoration situations, immediate action is needed. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size emergency. An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Southeast Salem arrives quickly and starts the water extraction process almost immediately. Here's a look at the water damage timeline; 

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.

• Water is absorbed into walls, floors, upholstery, and belongings.

• Furniture finishes may bleed, causing permanent staining on carpets.

• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.

• Metal surfaces begin to tarnish.

• Furniture begins to swell and crack.

• Dyes and inks from cloth and paper goods spread and stain.

• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.

• Doors, windows, and studs swell and warp.

• Metal begins to rust and corrode.

•Furniture warps and shows signs of mold.

•Paint begins to blister.

• Wood flooring swells and warps.

• Serious biohazard contamination is possible.

More Than 1 Week:

Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive. Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Proud Member of Our Community

7/30/2021 (Permalink)

community map with builidngs, people and trees We here at SERVPRO are so happy to be involved with our community!

SERVPRO of Southeast Salem takes great pride in being a part of the Southeast and Northeast Salem community. We understand that communities like ours hold America together. Recently participating in the Hope Gala for the local Catholic Charities was a great way to be involved in our community.  We want to do our part to ensure the Southeast and Northeast Salem community thrives by helping those less fortunate, keeping the area safe and making our community the best it can be.

As a locally owned and operated business, SERVPRO of Southeast Salem is close by and ready to respond to your cleaning or restoration needs. We are proud to be an active member of the Salem, OR community and want to do our part to make our community the best it can be.

Highest Quality Products

7/30/2021 (Permalink)

sign on a table with grey background If you want more information on what products we use please visit our website or call us today! Happy to answer any questions.

Rapid advancements in the technology and techniques allow SERVPRO of Southeast Salem Professionals to restore a property back to preloss condition quickly, reliably and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

• An infrared camera may be used to identify water location for thorough water removal.

• Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

• Submersible and gas-powered pumps for continuous pumping of high-level water. 

• Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

• High-speed air movers causes moisture to evaporate at a faster pace

• Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

• Air scrubbers

• Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

• Deodorization products control odors from excessive moisture.

• Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

A Five-Star Experience Every Time!

3/15/2021 (Permalink)

Yellow balls with smiley faces SERVPRO of Southeast Salem is always here to take the stress off your shoulders and put a smile on your face.

Why SERVPRO of SE Salem 

Besides a natural disaster or a fire, floods can be one of the worst things that can happen to your business. It affects your employee’s productivity – fans are loud, and dehumidifiers are hot making it hard to work in conditions like that. In turn, that means that you could be losing revenue for the time that your business is closed. We know how frustrating that can be: We’ve been there before!

That’s why we work as hard as possible here at SERVPRO of SE Salem, and with equipment that’s been specially designed to make sure that the drying process is quick and easy on you and your employees so everyone can get back to work in a timely manner.

If you have experienced a water loss at your commercial space, give us a call today at 503-427-9535.

Why SERVPRO? We are the industry leaders!

3/15/2021 (Permalink)

Green equipment in a shop Here is what our drying equipment looks like.

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of SE Salem Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers
  • Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.


SERVPRO of SE Salem has taken every step to make sure we offer the cutting edge technology to supply you with the very best options available. We also have the best trained techs in the business! Choose SERVPRO of SE Portland for the most professional well trained techs in the business! 

Faster to Any Disaster!

7/22/2020 (Permalink)

Disaster Print in Black and White SERVPRO is Faster to Any Disaster!

When a pipe bust, we are there to extract water and mitigate damages. When a fire ravages a property, we are there with the proper equipment to clean and protect the property. When you need a kind, caring and knowledgeable professional to guide you through the process, we are available. No matter the disaster we are always here to help. Here at SERVPRO we are faster to any size disaster, specializing in Residential and Commercial Emergency Services. As a nationally known company we take pride in being part of our fellow franchise owners continued combined overall excellence of service. SERVPRO is a leader in the restoration industry, and our professionals take the necessary steps immediately to ensure the safety and protection needed to secure your property. Our SERVPRO franchise professionals are available 24 hours a day/7 days a week and are ready to restore or clean your property. Call today 503-883-8960!

Why SERVPRO?

7/22/2020 (Permalink)

Clock 24/7 Here to Help!

When the call comes in at 3am that there is a 2-alarm fire, we respond. When the chief of the fire station calls and ask you to come secure a home that has been overtaken by squatters and is on fire, we respond. When a know pathogen has declared its presence, we respond. When a property manager discovers feces, we respond. When there is a vandalized property, we respond. When a pipe burst, and water is wreaking havoc, we respond. When mold has been discovered, we respond. When sewage and back up has created a hazard, we respond. When death or suicide has left its mark, we respond. When there is an odor, we respond. Here at SERVPRO we tackle the dirty jobs. We take pride in knowing that we can cleanup and restore a property. Here at SERVPRO we are always here to help! Call 503-883-8960.

You Can Count on Us!

7/22/2020 (Permalink)

Certified: SERVPRO Cleaned Certified: SERVPRO Cleaned Logo by SERVPRO

So, the other day, I was working along, and the phone rang. A soft voice on the other side was an older lady. Her voice and speech were quite and sounded very distant. I said, "We are here to help, what is going on?" She responded, “I am embarrassed to say." I reassured her it was “OK” and that we were here to help. She proceeded with, “Well my husband has continence issues and we have a mess all over the house and I don’t know what to do.” My response, “You are in luck and called the right company.” That is what we do here at SERVPRO. We would be happy to get your place clean-up. She replied with "Oh Sweet Heavens, when can you be here?"

I share this story because, all to often many people are afraid to ask for help. Here at SERVPRO, you can count on us to assist in the messiest of jobs. Give a call at 503-883-8960!

Helping our Community!

7/22/2020 (Permalink)

Hands and Coffee Community Working Together!

Why SERVPRO?

Recently our local Business Chamber networked with and provided our number to a local nonprofit who needed some cleaning.

Ali, an exceedingly kind soul in our community had set up showers for residents in the community at the local pool. She seen that there were overpopulated households and homeless people that needed a location to shower. Being that we are amidst a global pandemic, her fear set in on how to disinfect after each person showered. That is when she reached out to John at the Chamber and he in return suggested us.  We were pleased to get the call.  The following Wednesday we set up and had a technician there to disinfect after every shower, bring peace to Ali.

We are not the Hero in this story, Ali is. She is truly a great citizen with beautiful core values and care of our community. We are always here to help along and with our fellow community members. 503-883-8960!

Going Over and Beyond as a Team in the Community!

7/22/2020 (Permalink)

Blue Face Mask Face Masks for Businesses!

Face masks.  Here at SERVPRO we have been blessed to have the PPE we need. However, others in the community have not had the access to face mask. Recently, the local business chamber was granted a few thousand face masks to distribute to local business in the community. This was a large mission to get handed out. So here at SERVPRO we decided to lend a hand in getting these out to our fellow businesses in the community. The overwhelming gratitude was beyond heart whelming. In a time that businesses are tackling so many new recommendations and obstacles to be open, we were happy to help! Not only that, we got to meet many new members of our community! United with in the community, we are “all" embracing the changes that come at us daily. Why SERVPRO? We are ALWAYS here to help! 503-883-8960

Committed to Helping Others

7/22/2020 (Permalink)

Two People People Helping People!

Why SERVPRO? Our mission statement is true beyond measures. “Here to Help”! What that means, we show up in a time of need. We listen, assess and provide direction. We are a sound board of reason when there seems like no other option. As leading experts in our field, we know compassion links right along with the work at hand. Restoring property is the easy part of our job, it is being there to help the individual and be attentive to the traumatic experience they are going through that sets us apart. Our commitment to seeing that our client’s needs are met and is what brings us the joy. Here at SERVPRO all of us take the journey with you, providing clear and constant communication! Our professionals are just a phone call away, 503-883-8960!

We are Cleaning Experts

3/24/2020 (Permalink)

Commercial Cleaning Preventative Commercial Business Cleaning

SERVPRO is Here to Help during this time of need
During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.
Specialized Training
We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
Kitchen/Food Areas
Bathrooms
Schools/Classrooms
Offices
Retail Spaces
Water Fountains
Shelving/Racks
Sales Counters
Carpets and Rugs
Stair Handrails
Elevator Cars
Playground Equipment
Fitness Equipment
Specialized Products
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.
Call Today for a Proactive Cleaning
If your home or business needs deep cleaning services, call the experts today – SERVPRO of Southeast Portland 503-427-9535.

Springing Forward is So Rewarding, That Extra Hour of Daylight Brings the Time Needed to Tackle Home Maintenance Projects…

3/11/2020 (Permalink)

A House Time to Check the Roof.

The birds are chirping, and the cherry buds are blooming. It’s time to get outside and check on your home. Here at SERVPRO we wanted to discuss some very important home maintenance ideas for homeowners. Owning a home comes with great pride but knowing what to look for is not always something we are aware of. The first role of a homeowner is to make sure all preventive maintenance is done and needed repairs are made in a timely manner. Here are our top ten exterior inspections to prevent possible future water, mold or fire damage.

  1. Check your roof exterior; look to see if any shingles are missing or not properly lined. Make sure any valleys of your roof are clear of debris. Check for mold growing. Check the flashing around the chimney and anything else that sticks out of the roof.
  2. Check the roof interior; go into your attic and inspect for roof leaks, sagging or black lines. The black line is the path from where the water started.
  3. Check the fascia, gutters, downspouts, siding and corner boards on your home.
  4. Check windows, doors, decks, porches and stairs.
  5. Check your irrigation, make sure no pipes are exposed or nozzles are broken.
  6. Clear away any shrubs or trees that touch your home; to prevent rodents or insects from crawling in.
  7. Check your HVAC System, have it inspected?
  8. Check all your outside facets for leaks.
  9. Check the foundation of your home for cracks. Go in your crawl hole or into your basement to detect any water. Call SERVPRO for mold testing, if water is discovered.
  10. Check for exposed wires or broken pipes.

If you need assistance with any of the above items, reach out to SERVPRO. We are here to help! As a contractor with many certifications, we have the tools to access and assist.

Highest Quality Products and Equipment

7/22/2019 (Permalink)

Rapid advancements in the technology and techniques allow SERVPRO of Southeast Salem Professionals to restore a property back to preloss condition quickly, reliably and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

• An infrared camera may be used to identify water location for thorough water removal.

• Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

• Submersible and gas-powered pumps for continuous pumping of high-level water. 

• Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

• High-speed air movers causes moisture to evaporate at a faster pace

• Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

• Air scrubbers

• Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

• Deodorization products control odors from excessive moisture.

• Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Proud to be a member of the Southeast Salem Community

7/22/2019 (Permalink)

SERVPRO of Southeast Portland takes great pride in being a part of the Southeast Salem community. We understand that communities like ours hold America together. Recently participating in the Hope Gala for the local Catholic Charities was a great way to be involved in our community.  We want to do our part to ensure the Southeast Salem community thrives by helping those less fortunate, keeping the area safe and making our community the best it can be.

As a locally owned and operated business, SERVPRO of Southeast Salem is close by and ready to respond to your cleaning or restoration needs. We are proud to be an active member of the Salem, OR community and want to do our part to make our community the best it can be.

24/7 365 We Are There for You

7/22/2019 (Permalink)

Flooding and water emergencies don't wait for regular business hours and neither do we. SERVPRO of Southeast Salem provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

In many cleaning and restoration situations, immediate action is needed. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size emergency. An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Southeast Salem arrives quickly and starts the water extraction process almost immediately. Here's a look at the water damage timeline; 

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.

• Water is absorbed into walls, floors, upholstery, and belongings.

• Furniture finishes may bleed, causing permanent staining on carpets.

• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.

• Metal surfaces begin to tarnish.

• Furniture begins to swell and crack.

• Dyes and inks from cloth and paper goods spread and stain.

• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.

• Doors, windows, and studs swell and warp.

• Metal begins to rust and corrode.

•Furniture warps and shows signs of mold.

•Paint begins to blister.

• Wood flooring swells and warps.

• Serious biohazard contamination is possible.

More Than 1 Week:

Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive. Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Our Knowledge and Experience Benefits our Customers

7/22/2019 (Permalink)

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC, (Institute of Inspection Cleaning and Restoration Certification), industry certifications, and continuing education classes. This self-paced program includes; Crew Training, Fire Restoration, Water Restoration and Carpet and Upholstery Cleaning. Certification is awarded after successful completion of course materials and an examination.

When it comes to voluntary training the SERVPRO program is designed to be an ongoing, self-paced coaching series for a franchise's employees. E-learnings, such as video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect ensures each of our locations is trained through this 15-day hands-on course which is the foundation of the SERVPRO success. Rest assured, our staff is equipped with the knowledge to restore your property. 

Lastly, SERVPRO of Southeast Salem offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation

Honesty and Integrity

7/22/2019 (Permalink)

As a trusted leader in the restoration industry, SERVPRO of Southeast Salem understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life and home or business. Our goal is to help minimize this interruption so you can get back to living your life.

At SERVPRO of Southeast Salem, we are dedicated to restoring your property to "Like it never even happened." As a locally owned and operated company, providing our friends and neighbors with the best possible customer service is our business.

We are proud to serve our local Oregon communities; Salem, Woodburn, Mount Angel, Hubbard, Donald, Four Corners, Stayton and surrounding areas.  

In addition, SERVPRO can help manage the insurance paperwork and process for you.

Our Customers Always Come First

7/22/2019 (Permalink)

Since 1967, SERVPRO has been dedicated to keeping our customers happy.  SERVPRO of Southeast Salem is proud to be able to carry on this tradition.  Our mission is to leave each job, large or small with our customers being 100% satisfied.

SERVPRO is invested in the local community and making sure our neighbors are taking care of quickly and efficiently and in constant contact every step of the way.  Using a customer centric approach in every customer interaction is how we ensure satisfaction.  We know there is not a one size fits all answer for any situation.  For this reason we help to find an individualized solution that meets the needs of your unique circumstances.   

We are proud to be a service you know and trust.